Skip to Content Skip to main content
Home └Employee Journey └CES Certification - Day 1 Written Assessment

Employee Journey

0 %

Completed

Course content

CES Certification - Day 1 Written Assessment

10 XP
Prev Next
Fullscreen Share
CES Certification Day 1 assessment - 27 questions covering SGC TECH AI methodology, operational diseases, discovery process, and qualification. Passing score: 80%.
Rating
0 0

There are no comments for now.

Join this Course
to be the first to leave a comment.

1. What is the primary role of a CES at SGC TECH AI?
Sell Odoo licenses Demo AI dashboards Diagnose pain and book a qualified meeting Design ERP architecture
2. Which of the following is NOT one of the 5 Operational Diseases?
Scattered Systems Lack of Visibility Poor Marketing ROI Compliance Risk
3. True or False: If a prospect says "We already have a system," you should apologize and hang up.
True False
4. Clients don't buy ERP; they buy outcomes. Which outcomes do they buy?
Efficiency, Control, Growth, and Peace of Mind Software, Licenses, Support, and Training Reports, Dashboards, Integrations, and Automation Price, Features, Brand, and Location
5. What is the correct formula for booking a meeting? (4 steps in order)
Rapport > Pain > Value > Commitment Introduction > Demo > Pricing > Close Discovery > Proposal > Negotiation > Signature Greeting > Features > Benefits > Follow-up
6. What are the 4 parts of the First 30 Seconds of a call?
Greeting, Introduction, Purpose, Permission Name, Company, Role, Budget Problem, Solution, Timeline, Cost Small talk, Pitch, Objection, Close
7. A UAE manufacturing company with 250 employees using Excel for inventory is an example of a:
Bad lead Ideal lead Not ideal lead
8. What is the primary objective of the first discovery conversation?
Sell Odoo immediately Diagnose operational problems and qualify the prospect Explain every SGC service Discuss pricing first
9. Which operational disease is most likely present if management waits weeks for reports?
Compliance Risk Lack of Visibility Scattered Systems Manual Processes
10. True or False: A prospect saying "We have too many spreadsheets" is a buying signal.
True False
11. SGC TECH AI positions itself as an Operational ________ rather than a software vendor.
Partner Consultant Integrator Reseller
12. Which question is most effective during discovery?
What ERP do you want? What is your budget? What operational challenges are slowing growth today? How many licenses do you need?
13. A company using WhatsApp, Excel, and multiple disconnected systems most likely suffers from:
Scattered Systems Poor Marketing ROI Weak Branding High Sales Commissions
14. True or False: The CES should focus on understanding pain before discussing solutions.
True False
15. Which of the following is a strong qualification signal?
No operational challenges No decision-maker involvement Growing company with manual processes causing inefficiencies Looking only for software pricing
16. We do not sell software. We diagnose operational ________.
Diseases Problems Inefficiencies Challenges
17. Which UAE business is MOST aligned with SGC TECH AI ideal customer profile?
Startup with 2 employees Manufacturing company with 200 employees and disconnected systems Individual freelancer Student project
18. True or False: Compliance risks can result in significant financial penalties for UAE businesses.
True False
19. Which operational disease is present when staff repeatedly enter the same information into multiple systems?
Compliance Risk Manual Processes Lack of Visibility Market Saturation
20. Complete the methodology chain: Symptoms > ________ > Prescription > Implementation
Diagnosis Discovery Analysis Assessment
21. A prospect says: "We spend three days every month preparing management reports." This primarily indicates:
Lack of Visibility Manual Processes Compliance Risk All of the above
22. Which statement best reflects the SGC TECH AI methodology?
Sell software first, understand later Diagnose first, prescribe second Quote pricing immediately Focus only on technology
23. True or False: Every qualified meeting should have a clear business problem identified before scheduling.
True False
24. Which question uncovers visibility problems?
How long does it take to get accurate management reports? What color is your logo? Which laptop brand do you use? How many parking spaces do you have?
25. Clients buy ________, ________, and ________ - not software features.
Results, Confidence, Peace of Mind Price, Support, Location Modules, Users, Training Reports, Dashboards, Analytics
26. Which response is best when a prospect says: "We already have a system."
End the conversation Argue that their system is bad Explore whether their current system solves all operational challenges Immediately offer a discount
27. What is the ideal outcome of a successful CES call?
Technical implementation plan Signed contract Qualified meeting with identified pain and stakeholder alignment Product demonstration