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MSA & SLA GENERATOR

SGC MSA & SLA Wizard — fill in once, generate the full agreement
1·Parties 2·Dates 3·Solution 4·Commercials 5·AI Usage 6·Add-ons 7·Counsel ★ Review
SGC Tech AI · v2026.09

MSA & SLA Wizard

Fill in once. Generate the full Master Service & Service Level Agreement, populated with your inputs.

How this works.

Seven short sections collect the inputs the agreement needs. Each field is pre-filled with the Order Form sample values from Appendix 1 — override them as needed. At the end, click Generate Filled MSA+SLA and the wizard opens a fully-populated 75-page agreement in a new tab. Print to PDF from there (Ctrl+P / Cmd+P → Save as PDF).

Indicative only · Subject to Commercial Desk approval · Confidential — not legal advice

Parties

Who is the Client? SGC is the service provider — fixed. The Client details populate the Recitals, the Order Form and the Execution Page.

Full registered legal name as it appears on the trade licence.
Required — enter the registered legal name.
E.g. Free Zone Company (FZCO), Limited Liability Company (LLC), Public Joint Stock Company.
Required.
Trade Licence or Commercial Registration number.
Required.
Full registered address as on the trade licence.
Required.
Name & role of the day-to-day data-entry owner.
Formal notice address per Clause 37.

Project timeline

The Initial Term is twelve (12) months from the Kickoff Date — fixed by Clause 12. Set the two key dates below.

Date of the kickoff meeting. Becomes the Effective Date reference.
Target only — not a timeliness commitment unless elected in the Order Form.

Solution & edition

Edition (Odoo Community 19), Deployment (single-instance, logically segregated database) and Migration caps (3 source files / 10,000 master records / 24 months of history) are fixed by the Order Form and cannot be overridden here. The fields below capture the variables that differ by engagement.

Comma-separated list of Odoo modules included in this engagement.
Where the Client's instance is hosted. Appears in Clause 9 and Schedule 1, paragraph 1.8.
Appears in Clause 10. Default: version-pinned, major upgrades separately quoted.

Commercials

Implementation Fee is milestone-billed (M1 30% / M2 30% / M3 30% / M4 10%) — fixed by Schedule 2 paragraph 2.1. The figures below are the ones that vary by engagement.

Total one-time implementation fee, AED.
Monthly recurring platform fee, AED, from Go-Live Date.
Per-seat monthly charge above the included count.
Number of seats included in the Platform Fee.
Floor for the Platform Termination Fee in Clause 22.

AI usage (Schedule 2, paragraph 2.13)

Monthly allowances and overage rates for the three AI components. The Order Form sample values are the published defaults — override if the engagement has a custom allowance.

Language model API processing

Voice AI minutes (inbound & transactional)

Document extractions

Add-ons elected (tick to elect)

Each add-on is priced per Schedule 2 paragraph 2.14. Tick any you want to include — the prices are added to the Platform Fee or invoiced separately as noted.

Support & counsel

Support contact details and the counsel review note. The counsel field is the decision-required flag from Clause 4.5(c) — populated with the open-items note by default.

Appears in Schedule 1 paragraph 1.2 (L1 contact).
Appears in Schedule 1 paragraph 1.2 (L1 portal).
Appears where [COUNSEL] / "[DECISION REQUIRED — SGC]" markers are in the source. Defaults to the open-items note from Deliverable 5.

Review & generate

Click Generate Filled MSA+SLA below. The wizard substitutes your answers into the agreement template and opens the fully-populated MSA+SLA in a new tab. From there, print to PDF (Ctrl+P / Cmd+P → Save as PDF) or save the HTML.

Summary of inputs

SGC Tech AI · MSA & SLA Wizard v2026.09 · Indicative only · Subject to Commercial Desk approval · Confidential — not legal advice